Terms and Conditions

Royal Productions Print Shop and Photography – Store Policy

Last Updated: February 12, 2025

1. Agreement to Terms

By accessing and using the Royal Productions Print Shop website and services, you accept and agree to be bound by and comply with these Terms and Conditions. If you do not agree to abide by the above, please do not use this service.

2. Services Offered

Royal Productions Print Shop provides the following services:

  • DTF Prints (Direct-to-Film transfers)
  • UV DTF Prints (for hard surfaces like glass, acrylic, plastics)
  • Custom T-Shirts (vinyl, DTF, sublimation)
  • Signage (indoor/outdoor)
  • Posters & Banners
  • Event Backdrops
  • Graphic Design Services
  • Photography Services
  • 360 Booth Rentals
  • Engraving Services
  • Acrylic Signage (Welcome, wedding, birthday, etc.)
  • Cards, Flyers, Posters
  • Book Binding
  • Embroidery
  • Labels, Tickets, Invitations
  • Passport Photos
  • Laminating
  • Canvas Prints

3. Business Hours

Royal Productions operates during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday: 10:00 AM – 4:00 PM
  • Sunday: Closed

Please note: Hours may vary on holidays. We recommend contacting us before visiting.

4. Ordering Process

4.1 Order Placement

You can place orders through:

  • In-person at our location (Harbour Bay Plaza, East Bay Street, Nassau)
  • Phone: +1 242-394-2346 or +1 242-424-0922
  • Email: [email protected]
  • Our website

4.2 Order Confirmation

Once your order is placed, we will provide confirmation of:

  • Order details and specifications
  • Pricing and payment terms
  • Estimated turnaround time
  • Deposit and payment schedule

5. Payments and Deposits

5.1 Payment Methods

We accept the following payment methods:

  • Cash
  • Credit Cards (Visa, Mastercard, American Express)
  • Debit Cards
  • Online Transfers

5.2 Deposit Requirements

  • A 50% deposit is required to begin custom orders
  • Full payment must be made before pickup or delivery
  • Deposits are non-refundable except in cases where we cannot fulfill the order

5.3 Pricing

  • All prices are subject to VAT (if applicable in the Bahamas)
  • Prices are quoted in Bahamian Dollars (BSD) unless otherwise specified
  • Pricing is valid for 14 days from the date of quote
  • Additional fees may apply for rush orders, expedited delivery, or design changes

Important: Prices are subject to change without notice. Once an order deposit is paid, the quoted price is locked in.

6. File Submission and Artwork Guidelines

6.1 Acceptable File Formats

Preferred file formats:

  • PDF
  • PNG
  • JPG
  • AI (Adobe Illustrator)
  • EPS

6.2 File Requirements

  • All files must be print-ready
  • Minimum resolution: 300 DPI for final output
  • Files should be in CMYK color mode (not RGB)
  • Include bleed and crop marks where applicable
  • Fonts should be embedded or outlined

6.3 Design Responsibility

Important: Royal Productions is not responsible for design errors in user-submitted artwork, including but not limited to:

  • Spelling and grammar errors
  • Low resolution or pixelated images
  • Incorrect colors or color matching
  • Misaligned elements or sizing issues
  • Copyright or trademark infringement in your files

It is the customer’s responsibility to review and approve all files before submission.

6.4 Design Assistance

Design assistance is available for an additional fee. Contact us for pricing on design services.

7. Proofs and Approvals

7.1 Proof Provision

Proofs are provided upon request for customized designs, including:

  • Signage
  • Backdrops
  • Custom T-Shirts
  • Large format items

7.2 Approval Process

  • Customer approval is required before production begins
  • Proofs will be provided via email, in-person, or phone
  • Customers have 48 hours to review and approve proofs
  • Once you approve a proof, we will proceed with production

7.3 No Changes After Approval

Once approved, no changes or cancellations are allowed. This is to ensure timely production and prevent delays. Any requested changes after approval will incur additional fees and may extend the turnaround time.

8. Turnaround Time

8.1 Standard Turnaround

Standard turnaround time is 3–14 business days, depending on:

  • Order size and quantity
  • Product type
  • Complexity of design
  • Current workload

8.2 Rush Service

  • Rush service is available at an extra cost
  • Rush orders are subject to availability
  • Contact us for rush service pricing and availability

8.3 Delays

While we strive to meet deadlines, we are not liable for delays caused by:

  • Unforeseen circumstances or force majeure
  • Material or supply shortages
  • Equipment issues
  • Incomplete or late artwork submission

9. Refunds and Returns

9.1 Final Sale Policy

Due to the custom nature of our products, all sales are final. Once production begins, refunds are not available.

9.2 Refunds and Reprints

Refunds or reprints will only be issued in cases where the error was made by Royal Productions, including:

  • Incorrect size produced
  • Wrong color or color mismatch
  • Print content that doesn’t match the approved proof
  • Defective material or manufacturing error
  • Damaged or damaged during production

9.3 Quality Issues

Customers must report quality issues within 7 days of receiving their order. No refunds or reprints will be issued for complaints made after 7 days.

9.4 Customer Errors

If you approve a proof with errors and we produce it accordingly, this is considered a customer error and no refund or reprint will be provided.

10. Order Pickup and Delivery

10.1 Pickup

  • You will be contacted when your order is ready for pickup
  • Orders must be picked up within 14 days of notification
  • Orders not picked up within 14 days may be discarded or incur a storage fee
  • Pickup is available during business hours

10.2 Delivery

  • Local delivery is available for an additional fee
  • Shipping for certain items is available upon request
  • Delivery charges will be quoted before order completion
  • Customer is responsible for providing accurate delivery address

10.3 Risk of Loss

Once an order is ready for pickup or has been delivered, the risk of loss or damage transfers to the customer. We recommend customers inspect items upon receipt.

11. Customer Property

11.1 Liability Disclaimer

Royal Productions is not liable for loss or damage to items supplied by customers, including:

  • Garments (blankets, shirts, hoodies, etc.)
  • Substrates (mugs, hats, bags, acrylic, etc.)
  • Pre-made items for customization
  • Any other customer-supplied materials

11.2 Storage and Disposal

  • Customer property left at our location for more than 30 days may be disposed of or donated
  • We will attempt to contact you before disposal
  • Royal Productions is not responsible for any loss of customer property

12. Intellectual Property Rights

12.1 Your Artwork

  • You retain all intellectual property rights to your artwork and designs
  • Royal Productions will not use your artwork for any purpose other than fulfilling your order
  • You warrant that you own or have proper licensing for all artwork submitted

Customers are responsible for ensuring that all submitted artwork does not infringe on any copyrights, trademarks, or intellectual property rights of third parties. Royal Productions is not liable for copyright or trademark infringement resulting from customer-supplied artwork.

12.3 Our Content

All content on our website, including text, images, logos, and designs, is the property of Royal Productions and protected by copyright laws. You may not reproduce or distribute our content without permission.

13. Acceptable Use Policy

13.1 Prohibited Content

Royal Productions reserves the right to refuse service for orders containing:

  • Illegal content or content promoting illegal activities
  • Hateful, racist, or discriminatory content
  • Sexually explicit content
  • Content promoting violence or harm
  • Copyright or trademark infringing material
  • Defamatory or false information
  • Content that violates Bahamian law

13.2 Right to Refuse Service

We reserve the right to refuse service to any customer for any reason, including:

  • Abusive or disrespectful behavior toward staff
  • Non-payment or payment disputes
  • Submission of prohibited content
  • Violation of these Terms and Conditions

14. Customer Conduct and Communication

14.1 Professional Communication

All communication with Royal Productions should be courteous and professional. We expect customers to:

  • Treat our staff with respect
  • Communicate clearly and honestly
  • Follow our policies and procedures
  • Resolve issues in a civil manner

14.2 Consequences of Misconduct

Royal Productions reserves the right to refuse service, cancel orders, or end business relationships with customers who engage in:

  • Abusive, threatening, or harassing behavior
  • Discrimination or hate speech
  • Fraud or deception
  • Violation of these terms

15. Limitation of Liability

15.1 Disclaimer

TO THE FULLEST EXTENT PERMITTED BY LAW, Royal Productions shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits or revenue
  • Loss of data or business interruption
  • Damage to equipment or property
  • Any damages arising from the use or inability to use our services

15.2 Maximum Liability

Our total liability for any claim shall not exceed the amount paid for the order in question.

16. Indemnification

You agree to indemnify and hold harmless Royal Productions from any claims, damages, or losses arising from:

  • Your use of our services
  • Your violation of these Terms and Conditions
  • Your infringement of third-party rights (copyright, trademark, etc.)
  • Your negligence or misconduct

17. Warranty Disclaimer

17.1 As-Is Basis

Royal Productions provides services on an “as-is” basis. We make no warranties regarding:

  • The quality of materials (beyond manufacturing defects)
  • Color accuracy (colors may vary based on materials and lighting)
  • Durability or longevity of products
  • Fitness for a particular purpose

17.2 Color Variation

Please note that colors in digital previews may differ from the final printed product due to monitor settings, material properties, and printing techniques. We recommend approving a proof before proceeding with production.

18. Changes to Services and Pricing

Royal Productions reserves the right to:

  • Modify or discontinue services with notice
  • Update pricing at any time (existing orders at quoted price are honored)
  • Make changes to these Terms and Conditions with notice

19. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Commonwealth of the Bahamas. Any disputes shall be resolved in the courts of Nassau, Bahamas.

20. Dispute Resolution

20.1 Informal Resolution

If you have a dispute with Royal Productions, please contact us at:

20.2 Formal Dispute Resolution

If informal resolution fails, disputes may be resolved through mediation or litigation in the courts of Nassau, Bahamas.

21. Entire Agreement

These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and Royal Productions regarding your use of our services. Any previous agreements or understandings are superseded by these terms.

22. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

23. Waiver

The failure of Royal Productions to enforce any right or provision of these Terms and Conditions does not constitute a waiver of that right or provision.

24. Contact Us

For questions about these Terms and Conditions, please contact us:

Royal Productions Print Shop
Harbour Bay Plaza, East Bay Street
Nassau, Bahamas
Phone: +1 242-394-2346 or +1 242-424-0922
Email: [email protected]

25. Acknowledgment

By placing an order with Royal Productions Print Shop, you acknowledge that you have read, understood, and agree to be bound by all the terms and conditions outlined in this agreement.graphy for your printing needs!